Privacy Policy

When you place an order, we collect what's needed to fulfil it: your name, shipping and billing address, phone number, email address, and payment details.

When you browse the store, we automatically receive certain technical information, including your IP address, browser type, device type, and how you interact with pages, products, and collections.

If you contact us directly — by email, WhatsApp, or a contact form — we collect whatever you choose to share, such as your name, contact details, and the content of your message.

We use your information to process and fulfil orders (including payment, shipping, and providing invoices and order confirmations), communicate with you about your order or enquiries, screen orders for fraud or risk, provide customer support, and — where you've opted in — send you updates about new pieces, collections, or offers.

We also use browsing information to understand how customers use the store and to improve it over time.

By providing your personal information to place an order, arrange delivery, or return a purchase, you consent to us collecting and using it for that specific purpose.

If we ask for information for a secondary purpose such as marketing emails, we'll either ask for your direct consent or give you a clear way to decline.

You can withdraw marketing consent at any time by clicking "unsubscribe" in any email, or by writing to us at care@luzorajewels.com.

We share your personal information only with the service providers who help us run the store, including:

Shopify Inc., which hosts our online store and stores your data on secure servers. You can read Shopify's own privacy policy at shopify.com/legal/privacy.

Payment processors, who handle your payment securely and in line with PCI-DSS standards.

Shipping and logistics partners, who receive your name, delivery address, and contact details to deliver your order and handle customs clearance.

Certification bodies (IGI/GIA), where required to issue or verify a diamond's grading report.

We do not sell your personal information. We may disclose it where required by law, to enforce our terms, or to protect the rights and safety of Luzora Jewels or our customers.

The third-party providers we use only collect, use, and disclose your information to the extent necessary to perform their services for us. Some, such as payment gateways, have their own privacy policies — we recommend reading these so you understand how they handle your data.

Once you leave our site or are redirected to a third-party site, this Privacy Policy no longer applies.

Luzora Jewels is based in India, and we ship to customers in the United States, United Kingdom, and Australia. Our service providers may be located in other countries, so your personal information may be transferred to, stored, and processed outside your own country. Where this happens, we rely on the safeguards our providers put in place, including Shopify's data protection commitments.

We take reasonable, industry-standard precautions to protect your personal information from loss, misuse, unauthorized access, or disclosure. Payment details are encrypted in transit using SSL/TLS. That said, no method of transmission over the internet is completely secure, and we can't guarantee absolute security.

We keep order-related information for as long as needed for our own records, unless you ask us to delete it, or unless we're required to retain it for legal, tax, or accounting purposes.

We use cookies and similar technologies to keep your cart and session working, remember your preferences, understand how the store is used, and improve performance. You can control or disable cookies in your browser settings — disabling some may affect how the store functions, including checkout.

Depending on where you live, you may have the right to access, correct, or request deletion of your personal information; object to or restrict certain processing; request data portability; and withdraw consent where processing is based on consent.

If you're in the UK, you have these rights under the UK GDPR, including the right to lodge a complaint with the ICO. If you're in the US, you may have similar rights under applicable state privacy laws. If you're in Australia, these rights are supported under the Australian Privacy Act.

To exercise any of these rights, contact us at care@luzorajewels.com. We may need to verify your identity before acting on your request.

Our site is not intended for individuals under the age of majority in their place of residence. By using this site, you confirm that you are at least the age of majority where you live, or that you are a parent or guardian consenting to a minor's use of the site.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. Any update will be posted on this page with a revised "Last updated" date. Continuing to use the site after changes are posted means you accept the updated policy.

If you'd like to access, correct, or delete your personal information, or simply have a question, reach out to us — details below.