Every piece is made to order and sent fully insured and tracked. Here's exactly when it arrives, what it costs, and how customs works where you live — no surprises.
Every piece is made to order and sent fully insured and tracked. Here's exactly when it arrives, what it costs, and how customs works where you live — no surprises.
Worldwide delivery
Wherever you are, every piece is made in our workshop and sent with an express courier — insured end to end, tracked the whole way, and packed so nobody but you knows what is inside. Questions before you order? Email care@luzorajewels.com or message us on WhatsApp.
Every Luzora piece ships with clear certification, complimentary resizing, and protected delivery — so the only thing you worry about is how it looks on your hand.
Independent grading you can verify before you buy — the report ships with every stone.
One complimentary resize within 60 days of delivery.
Complimentary insured shipping across the US, UK and Australia.
Encrypted payment and discreet packaging, every time.
Made to order
Because each piece is crafted just for you, here's the journey — start to doorstep.
Step one
About 7 business days after your order, made just for you. Custom pieces take a little longer.
Step two
About 7 days with an express courier, fully insured and tracked.
Step three
Typically around 14 days from order to door.
Ordering for a date? Allow about two weeks, plus a few days' buffer. Need it sooner? Message us and we'll do our best.
Shipping costs
Free express shipping on orders over $500. Below that, shipping is calculated at checkout based on your destination.
Made clear for you
Your delivery estimate, free-shipping eligibility, and exactly how duties work — for where you live.
Duties and taxes are fully covered for the US, UK, and Australia — the three markets we currently ship to.
No surprises
For our main markets there is nothing to think about — we take care of customs for you.
We prepay all import duties and taxes on orders to the US, UK, and Australia, so there's nothing more to pay on delivery. The price you see at checkout is the price you pay — no customs invoice, no courier handling fee.
We currently ship only to the US, UK, and Australia. If you're located elsewhere, contact us and we'll do our best to help.
Always in the loop
The moment your piece ships, we'll email your tracking number. You can also check it in your account, or message us on WhatsApp anytime for an update.
Order placed & confirmed.
Crafted in our workshop.
Shipped — tracking emailed to you.
Out for delivery, signed to your hands.
Peace of mind
Insured, signed for, and packed so it arrives exactly as it left us. If anything goes wrong on the way, we sort it.
FAQ
Clear answers to help you shop with total confidence.
We're here to help
Tell us where you are and what you're ordering — we'll walk you through timing, costs, and customs before you buy.
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