If something is not right, we make it right. Standard pieces can be returned within 16 days of delivery.
If something is not right, we make it right. Standard pieces can be returned within 16 days of delivery.
Every Luzora piece ships with clear certification, complimentary resizing, and protected delivery — so the only thing you worry about is how it looks on your hand.
Independent grading you can verify before you buy — the report ships with every stone.
One complimentary resize within 60 days of delivery.
Complimentary insured shipping across the US, UK and Australia.
Encrypted payment and discreet packaging, every time.
Eligibility
You have 16 days from the date of delivery to request a return on standard designs. Your item must be unworn, unused, and in its original condition — with original packaging and proof of purchase.
Exceptions
How it works
Email us at care@luzorajewels.com with your order number, registered email, reason for return, and photos if the item is damaged or defective.
Our team will review your request within 1–2 business days.
If approved, we will send you return instructions and the correct return address for your order.
Send the item back in its original packaging. Once received and inspected, your refund will be processed.
Return shipping
Return shipping is the customer's responsibility. We'll share the correct return address and instructions once your request is approved.
We currently ship only to the US, UK, and Australia — if you're outside these markets, contact us and we'll do our best to help.
Exchanges
We don't process direct exchanges. The fastest way to get a different piece is to return the original (if eligible) and place a new order once the return is accepted. Have questions about sizing or metal before you order? Message us — we would rather get it right the first time.
Damaged or defective
Please inspect your order as soon as it arrives. If your item is defective, damaged in transit, or incorrect, contact us at care@luzorajewels.com within 48 hours of delivery with clear photos. We'll make it right.
Slight variations in finish or texture are natural in handcrafted fine jewelry and are not considered defects.
Refunds
Once we receive and inspect your return, we will notify you of the outcome. If approved, your refund will be issued to your original payment method within 10–15 business days. Please allow additional time for your bank or card provider to process and post the credit.
Where returns are available
Wherever you are, if something is not right, contact us and we will help.
FAQ
Clear answers to help you shop with total confidence.
Quick check
A quick guide, not a final decision — your confirmation always comes from our team.
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